Shipping policy

Shipping Policy

Thank you for shopping at PAWTHENTIC! We offer fast, reliable shipping from our warehouse or directly from our trusted suppliers.

1. Shipping Rates & Delivery Times

Shipping costs and delivery times vary based on the origin of the product and the destination:

• Domestic (within United States/Northeast)

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Free Standard Shipping on orders over $50

• International Shipping

  • Delivery: 7-21 business days
  • Rates depend on destination and method selected at checkout

2. Processing Time

Orders are processed within 1-2 business days. Delivery times depend on where the products ship from. Orders may arrive separately if items are from different locations.

3. Tracking & Delivery

Once shipped, you will receive tracking information for your order.

4. Customs & Duties (International Orders)

Customs fees, taxes, and import duties are the responsibility of the customer. Please check with your local customs office for more information.

5. Lost or Damaged Packages

If your order is lost or damaged, contact us within [5 business days] for a resolution.

6. Shipping Policy Updates

We may update this policy from time to time. Any changes will be posted here with the latest update date.