Terms of service

Welcome to Pawthentic! By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully.

1. General Terms

  • These Terms apply to all visitors, users, and others who access or use Pawthentic services.
  • We reserve the right to update or change these Terms at any time. Please review periodically for any changes.

2. Products and Pricing

  • All products listed on our website are subject to availability. Prices and descriptions are subject to change without notice.
  • We make every effort to accurately display products and pricing, but errors may occur. In such cases, we will notify you of any discrepancies before processing your order.

3. Orders and Payments

  • By placing an order, you agree to pay for the items in your cart, including taxes, shipping, and handling charges.
  • Payments are processed securely through PayPal.
  • We reserve the right to cancel or refuse any order for reasons such as product availability, suspected fraud, or errors in pricing.

4. Shipping and Delivery

  • Please refer to our Shipping Policy for information on processing times, shipping methods, and delivery.
  • Delivery times are estimates and may vary based on location and external factors like weather or customs for international orders.

5. Returns and Refunds

  • We accept returns on unused and undamaged items within [5] days of delivery. To initiate a return, please contact us at 216.270.0445
  • Refunds will be processed to the original method of payment after we receive and inspect the returned item.

6. User Accounts

  • You may create an account on our website to store your personal information and track your orders.
  • You are responsible for maintaining the confidentiality of your account information, including your password.

7. Prohibited Use

  • You agree not to use our website for any unlawful purpose, including but not limited to fraud, distribution of malware, or harassment.
  • We reserve the right to suspend or terminate your access if you violate any of these terms.

8. Privacy Policy

  • Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Limitation of Liability

  • We are not liable for any damages arising from the use or inability to use our website, products, or services, including indirect, incidental, or punitive damages.
  • We do not guarantee that the website will be error-free or uninterrupted.

10. Governing Law

  • These Terms are governed by the laws of United States/Northeast Region]. Any disputes will be resolved in the appropriate courts of United States/Northeast Region.

11. Contact Us

  • If you have any questions or concerns about these Terms, please contact us at 216.270.0445